October 16, 2008
I own a webspace hosting business, how can I cut down chargebacks?
Yoyo M asked:
Do you have any ideas on how to prevent these in any way? Or atleast cut down on the volume?
Keywords And The Affiliate Marketer
Do you have any ideas on how to prevent these in any way? Or atleast cut down on the volume?
Keywords And The Affiliate Marketer
Filed under Computer Networking by administrator
Comments on I own a webspace hosting business, how can I cut down chargebacks? »
Spell out what is offered EXACTLY and at what price point.
Train your sales and support staff continuously. Implement controls to review what your sales and support teams are offering your clients for sales quotes and for support.
People don’t usually go to the trouble of creating a charge back when they get what they expected at the price quoted.
If the chargebacks are mainly due to fraud, you need to use a biller that at least does some screening for potential fraud, including comparing the IP address with the location claimed as the billing address, since the vast majority of stolen credit card account numbers end up in third-world countries where spamming is a business. You also need to have customer service people available to respond to inquiries from issuing banks. Chargebacks occur when there is no cooperation or a lack of contactability on the part of the merchant.
Use a service like FraudGuardian